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Orders and Payments
What forms of payment do you accept?
- We accept Visa Mastercard, Discover, American Express and Amazon Pay. All credit card processing is PCI DSS Compliant.
I didn’t receive a confirmation email
- If you used the correct email address and don’t see an order confirmation in your inbox please check your Spam folder. If you still don’t see an order confirmation email please contact customer service at [email protected] or call +1 (888)-359-9301 to receive a new one or to adjust your email information.
- We move fast to ensure you receive your order as soon as possible, so please contact customer service directly to adjust any order that has already been placed.
Do you ship internationally?
- We currently only ship to the US and its territories, however we have big plans to take over the world, so stay tuned!
How do I view tracking information
- The tracking number is sent via email. You can also check your tracking information on your customer dashboard here.
How long does it take to receive my package?
- All orders are shipped within 1-2 business days and delivery takes between 2-5 business days.
Do you ship to APO, FPO and DPO?
- In order to best serve our military service members we ship to APO, FPO and DPO.
Refunds & Returns
Money back guarantee
- We believe in our products so we offer a 100% money back guarantee on all of our orders.
- If for any reason you are dissatisfied or unable to use our products, you are able to request a refund, no questions asked, within 45 days of your purchase.
- In order to submit a refund request please contact customer support team at [email protected] or call +1 (888)-359-9301
Quality & Safety
- You can find instructions on the suggested use of each product by clicking on the product page and scrolling down to the “product details” section.
Product information, certification and warnings
- You can find this information by clicking on the product page and scrolling down to the “product details” section.
Shelf life and expiration
- All of our products have a 2 year shelf life. Please refer to the batch number for product expiration specifics.
How do I apply for the affiliate program?
- Are you ready to grow with MASCULEN? Join the affiliate program by clicking here.
- Interested in listing MASCULEN? Email us at [email protected] and we will contact you shortly.
- We love to help out whenever we can, if you think that your event aligns with the MASCULEN values, feel free to send a request here.
Contact us at [email protected]
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